The Life Events Robot project delivers an advanced AI-powered virtual assistant designed to support Maltese citizens with crucial life events such as marriage registration, birth registration, and divorce procedures. Developed for Social Security Malta, the solution leverages a Retrieval-Augmented Generation (RAG) model integrated with the ChatGPT API to provide accurate, relevant, and up-to-date information tailored to Maltese legal and procedural frameworks.
Initially launched as a bilingual chatbot on the official Social Security website, the assistant supports both text and voice interactions with real-time transcription and text-to-speech features. The next stage involves deploying the same intelligent AI system into a Temi V3 mobile robot, capable of navigating public spaces and offering personalized, AI-driven customer service. This innovative approach enhances public sector digital transformation, improving the accessibility and efficiency of government services.
Bilingual AI assistant in Maltese and English
RAG model accessing curated life event data
ChatGPT for natural conversations
Speech-to-text and text-to-speech enabled
Temi V3 mobile robot for on-site help
GDPR-compliant data handling
Our user-centric design focused on developing an AI-powered assistant that delivers accurate, reliable information while enhancing the accessibility and efficiency of digital government services. By leveraging a curated knowledge base of life event procedures and integrating the advanced ChatGPT large language model, the assistant provides natural, conversational interactions that simplify complex legal and procedural topics. The implementation of speech-to-text and text-to-speech technologies enables seamless voice-enabled AI assistance, improving accessibility for users with disabilities or those preferring voice communication. Additionally, deploying the AI solution on the Temi V3 autonomous mobile robot creates an omnichannel support experience, bridging the gap between online chatbot servicesand physical, on-site AI assistance. This innovative approach not only boosts public sector digital transformation but also ensures inclusive, efficient, and user-friendly access to essential life event information for all Maltese citizens.
By combining advanced AI with robotics, we’ve created an innovative solution that makes critical public services more accessible, efficient, and user-friendly—truly transforming how citizens interact with government in Malta.
Matthew Galea - Neural AI's Managing Director
The Life Events Robot project modernizes Social Security services with AI-powered, bilingual support that simplifies life event processes and reduces staff workload. The mobile robot extends help beyond digital channels, improving accessibility and user experience. This scalable solution drives Malta’s ongoing government digital transformation.
Faster response times to common queries
Improved accuracy in life event information delivery
Increased engagement through natural language conversations
Enhanced accessibility for users with disabilities
Scalable AI platform for future government service expansions
Reduced operational costs for Social Security
Consistent and reliable support available 24/7
Positive feedback on multilingual support capabilities
