The Ministry for Equality & Reforms faced the complex task of engaging the public in a sensitive consultation on the introduction of euthanasia legislation. This required providing clear, reliable information while addressing a wide range of questions on a deeply emotional and ethical topic. The Ministry needed to ensure that citizens received accurate, unbiased answers without misinformation or harmful content.
Traditional support channels were limited in scalability and responsiveness, risking delays and inconsistent communication. To foster informed public participation and trust, the Ministry sought a secure, AI-powered chatbot with robust content guardrails that could handle complex FAQs sensitively and responsibly.
Developed a Retrieval-Augmented Generation (RAG) chatbot trained on official FAQs
Implemented strict content guardrails to prevent misinformation and inappropriate responses
Designed empathetic and neutral conversational flows for sensitive topics
Ensured compliance with government privacy, security, and ethical standards
Enabled real-time, accurate responses to diverse public queries
Integrated ongoing monitoring and updates based on user feedback
Deployed chatbot seamlessly on the public consultation website
We developed a secure and responsible AI chatbot using Retrieval-Augmented Generation (RAG) technology, specifically trained on official euthanasia FAQs. Our solution incorporated strict content guardrails to safeguard against misinformation and inappropriate responses, ensuring the chatbot handles sensitive public inquiries with empathy and neutrality. By adhering to government privacy and security regulations, the chatbot provides real-time, accurate answers that support transparent and informed public consultation. Continuous monitoring and updates maintain the chatbot’s reliability, fostering public trust throughout the euthanasia consultation process.
Developing a chatbot for such a sensitive public consultation required balancing accuracy, empathy, and strict safety measures. Our solution empowers the Ministry to engage citizens responsibly, ensuring clear and respectful communication on a complex topic like euthanasia.
Matthew Galea - Neural AI's Managing Director
The AI-powered euthanasia chatbot significantly enhanced the Ministry’s ability to provide accurate, timely, and sensitive information during the public consultation. It improved engagement by offering reliable answers while reducing the burden on support staff and maintaining strict compliance with ethical standards.
Delivered real-time, accurate responses to complex FAQs
Ensured safe, respectful dialogue with strict content guardrails
Increased public engagement and trust in the consultation process
Reduced manual workload for government support teams
Maintained full compliance with privacy and security regulations
